At Ginni's Pottery, we value our customers and are committed to providing you with the best possible shopping experience. That's why we've created this customer care policy to help you understand how we handle customer service inquiries and support.
Contact Us: We're always here to help with any questions or concerns you may have. You can contact us through our contact section. We strive to respond to all customer inquiries within 24 hours.
Order Changes and Cancellations: If you need to make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that we may not be able to make changes to orders that have already been processed.
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we'll be happy to cancel it and provide a full refund. If your order has already been processed, we may not be able to cancel it, but we'll work with you to find a solution that meets your needs.
Returns and Exchanges: you could get more details about our Shipping, Return and Exchange policy here
Product Support: If you have any questions or concerns about a product you've purchased from us, please don't hesitate to contact us. We'll do our best to provide you with the support and assistance you need.
Feedback: We welcome your feedback and suggestions on how we can improve our products and services. Please feel free to contact us at any time with your comments and suggestions.
PRIVACY & SAFETY
At Ginni's, we're committed to protecting your privacy and keeping your personal information secure. This Privacy and Security Policy explains how we collect, use, and protect your personal information.
Information We Collect: When you visit our website or place an order, we may collect certain personal information, such as your name, email address, mailing address, phone number, and payment information. We use this information to process your orders, communicate with you about your orders, and provide you with customer support.
We may also collect non-personal information, such as your IP address, browser type, and operating system, to help us analyse website traffic and improve our website and services.
How We Use Your Information: We use your personal information to process your orders, communicate with you about your orders, and provide you with customer support. We may also use your personal information to send you promotional emails or newsletters, but only if you've opted in to receive them.
We do not sell or rent your personal information to third parties. However, we may share your personal information with trusted third-party service providers who help us operate our website and provide our services, such as payment processors, shipping companies, and email marketing providers. These third-party service providers are bound by confidentiality agreements and are not authorized to use your personal information for any other purpose.
Data Retention: We retain your personal information for as long as necessary to provide you with our services and comply with applicable laws. If you wish to have your personal information deleted from our records, please contact us at [insert your contact information here].
Data Security: We take data security seriously and have implemented physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure, so we cannot guarantee the security of your personal information.
Your Rights: Under GDPR and other global privacy laws, you have certain rights with respect to your personal information, including the right to access, rectify, and erase your personal information, the right to restrict or object to the processing of your personal information, and the right to data portability. If you wish to exercise any of these rights, please contact us here
Changes to This Policy: We reserve the right to modify this Privacy and Security Policy at any time. Please check this page regularly for updates.