SHIPPING POLICY
At Ginni's Pottery, we're committed to providing our customers with a smooth and hassle-free shopping experience. That's why we've created this shipping policy to help you understand how we handle shipping and delivery.
Processing Time: Typical Dispatch timelines are mentioned against each item. Typically, we require 3-5 business days to process orders. During peak seasons or sales, processing times may be longer.
Shipping Rates: We charge a flat shipping fee per order, depending on the destination. Shipping rates are calculated at checkout and displayed before you finalize your purchase.
Delivery Times: Once your order has been dispatched, delivery times will depend on your location and the shipping method you've chosen. You can expect the following delivery times:
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Domestic orders (within India): 3-7 business days
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International orders: 5-10 business days
Please note that delivery times are estimates and may vary depending on factors beyond our control, such as customs delays or postal service disruptions.
Order Tracking: Once your order has been dispatched, we'll provide you with a tracking number so you can monitor the progress of your delivery.
RETURN & EXCHANGE POLICY
Returns: If for some reason, you are not happy with our products, we will be happy to accept returns within 14 days of delivery with the provided the following
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Items are returned to the sender in the unused condition with original packaging
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The shipping charges (both ways) will have to be borne by the customer
Exchange: Our studio does not extend the facility of exchange
Damaged Packages: If your package is damaged in transit, and you have received broken items, please contact us immediately with video and images. We'll work with you to resolve the issue as quickly as possible.
Lost Packages: In case your package is lost in transit, please contact us immediately to resolve the issue.