SHIPPING POLICY

  • The products are our responsibility till it reaches you safe and sound 

  • Shipping costs are included in the MRP of the products

  • Cash on Delivery is not available 

  • Our dispatch timelines are clearly mentioned in each article. You should receive your items in 5-7 days from the date of dispatch

  • The delivery may take longer in case of a remote location or any other special condition. 

  • We shall get in touch with you in case your delivery address is not serviceable for any reason.

  • International Shipping (outside India) :

  1. This website does not take cater to shoppers outside India

  2. We would request international shoppers to visit our Etsy page https://www.etsy.com/in-en/shop/ToucanByGinni 

RETURN & EXCHANGE POLICY

  • We do not accept exchange or return of the products once shipped

  • In case the items received by the customer reach them broken, we will resend the products to the customer at our cost